Refund - Return PolicyBefore contacting us, please browse our Refund - Return Policy.
Upon verification of transaction
Before contacting us, please read the following Guidelines for returns:
Inquiries about exchanges or refunds must be made within 10 days from the date your order was marked delivered. There are no refunds for gift certificate purchases.
We pack our pieces with extra care, doing our best to ensure that they won’t be damaged, and all packages are labeled with special handling instructions. In the event that a piece is damaged, if it’s possible, we’ll replace your purchase as soon as we are notified once proof of the damage has been received (you can send in a Digital Snapshot). Many pieces are original one-of-a-kinds, so we are unable to replace damaged pieces if there is no other similar work available. If a piece is damaged in shipping and no replacement is available, we will refund your purchase.